AI & Automation · ASG Help
Build a useful AI knowledge base
Prepare documents and business information so AI-assisted replies have clean source material.
Before making production changes: exact screen names and platform behavior can change as GoHighLevel, Android, carriers, and the underlying messaging platform evolve. Test changes on a controlled deployment first.
Use authoritative source material
Upload current service descriptions, hours, policies, FAQs, locations, approved offers, and other facts the client actually wants the AI to use.
Improve answer quality
- Remove outdated or contradictory versions.
- Use clear headings and short sections.
- State important facts explicitly rather than relying on context.
- Retest the same questions after every major document change.
Do not upload secrets
Avoid putting passwords, private credentials, payment-card data, or information the AI does not need into the knowledge base.
Still not working? Contact ASG with the device name, carrier, GHL location, approximate timestamp, and the exact step that failed.