Devices & Agency · ASG Help
Messages are queued or not sending
Separate device, carrier, integration, and recipient issues when a send does not leave the gateway.
Before making production changes: exact screen names and platform behavior can change as GoHighLevel, Android, carriers, and the underlying messaging platform evolve. Test changes on a controlled deployment first.
Isolation test
- Send a normal person-to-person SMS directly from the Android phone.
- If manual SMS fails, resolve carrier/SIM service first.
- If manual SMS works, confirm the gateway device is online.
- Check the intended SIM on dual-SIM phones.
- Check the recipient is not opted out.
- Inspect ASG/GHL activity around the exact send time.
Do not repeatedly retry blindly
Repeated retries can create duplicates if the original request was delayed rather than failed.
Support information
Provide the device name, GHL location, target number, approximate timestamp, and status shown in the activity view.
Still not working? Contact ASG with the device name, carrier, GHL location, approximate timestamp, and the exact step that failed.