Messaging · ASG Help
Keyword data collection
Use supported keyword interactions to collect structured information from replies.
Before making production changes: exact screen names and platform behavior can change as GoHighLevel, Android, carriers, and the underlying messaging platform evolve. Test changes on a controlled deployment first.
Good uses
Keywords can start a simple information flow such as asking a lead for location, service type, preferred appointment window, or other useful qualification data.
Design for short replies
Ask one clear question at a time. Avoid long questionnaires by SMS.
Test saved fields
Verify that responses are stored in the fields/variables you expect before you build downstream automation around them.
Still not working? Contact ASG with the device name, carrier, GHL location, approximate timestamp, and the exact step that failed.